Frequently Asked Questions

Yes! Billows uses bank-level security with 2FA, transaction PINs, and KYC verification. Your money and data are protected with industry-standard encryption.

You can pay for airtime, data bundles, electricity, TV subscriptions, and more. We're constantly adding new services to make your life easier.

Simply select "Remittances" in the app, choose your destination country, enter the amount, and follow the prompts. Your recipient will receive the money quickly and securely.

No hidden fees! All charges are displayed upfront before you complete any transaction. We believe in transparency.

You can fund your wallet using your bank card, bank transfer, or by creating a virtual account. All methods are secure and instant.

Basic features are available without KYC, but completing KYC verification unlocks higher transaction limits and additional features like remittances.

Most transactions are processed instantly. Bill payments, airtime top-ups, and data purchases are completed within seconds. International remittances may take a few minutes to a few hours depending on the destination country.

Billows supports multiple currencies including Nigerian Naira (NGN), Ghanaian Cedi (GHS), and other major currencies for international transfers. You can send and receive money in various currencies.

Yes! Billows is available as a mobile app for both iOS and Android devices. You can download it from the App Store or Google Play Store. The app provides all the features available on the web platform.

You can reset your password by clicking "Forgot Password" on the login screen. You'll receive a password reset link via email. Follow the instructions to create a new password. If you need additional help, contact our support team.